vet-relief

Terms of Service

Last updated: 2026-04-29

These Terms of Service (the “Terms”) form a binding agreement between you and American Technology Manufacturing LLC, a Washington limited liability company doing business as vet-relief (“vet-relief,” “we,” “us,” or “our”). They govern your access to and use of the vet-relief websites at helpimavet.com, our web application, our mobile application, and any related services we provide (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. These Terms contain a binding individual arbitration agreement and a class-action waiver in Section 13, a one-year limitations period in Section 16, and significant disclaimers and limitations on our liability in Sections 8 and 9. Read them carefully.

1. The Service

The Service helps veterinarians draft clinical notes by capturing observations (including voice recordings), transcribing audio, and generating structured note drafts informed by your past writing. The Service produces drafts intended to be reviewed, edited, and signed off by a licensed veterinarian before any clinical use.

Mandatory veterinarian review

Output produced by the Service is preliminary and may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing, correcting, completing, and signing off on every note before it is entered into a medical record, shared with a client, used to support diagnosis or treatment, or relied upon for any clinical or billing purpose. The Service is a productivity tool. It is not a substitute for veterinary judgment, and it does not establish a veterinarian-patient-client relationship between vet-relief and any animal or animal owner.

No regulatory validation; assumption of risk

You acknowledge and agree that the Service has not been evaluated, validated, certified, cleared, or approved by any veterinary, medical, or other regulatory authority for any clinical, diagnostic, billing, or compliance purpose. You knowingly and voluntarily assume all risk associated with using the Service in your professional practice, including any risk of error, omission, or unsuitability for a particular case or jurisdiction.

Beta and experimental features

We may offer features, plans (including any “Beta” plan), or capabilities designated as beta, preview, experimental, alpha, early-access, or similar (collectively, “Beta Features”). Beta Features are provided on an as-is and as-available basis, without any warranty whatsoever, may be changed, suspended, or removed at any time without notice, may be more error-prone than the rest of the Service, and create no entitlement to ongoing access or feature continuity. Your use of Beta Features is voluntary, at your sole risk, and the disclaimers and limitations of liability in Sections 8, 9, and 16 apply with full force.

Modification, suspension, and discontinuation of the Service

We may modify, suspend, throttle, rate-limit, or discontinue any part of the Service, or the entire Service, at any time, with or without notice and with or without cause. We will not be liable to you or any third party for any modification, suspension, or discontinuation, or for any loss of data, content, opportunity, profit, or expected feature.

2. Eligibility, account, and communications

  • You must be at least 18 years old to use the Service.
  • You must be a licensed veterinarian, or a person specifically authorized by a licensed veterinarian to use the Service in connection with that veterinarian’s practice and acting within the scope of that authorization. In the latter case, the licensed veterinarian remains responsible for compliance with these Terms and for the conduct of any person they authorize. By creating or using an account, you represent and warrant that this is true and that your use of the Service complies with all laws, rules, and licensing requirements that apply to you and to the practice of veterinary medicine in your jurisdiction.
  • You are responsible for keeping your account credentials secure, for all activity under your account (whether or not authorized by you), and for promptly notifying us at vet-relief@googlegroups.com of any unauthorized access or use.
  • The Service is offered in the United States only. You may not access, register for, or use the Service from any jurisdiction where doing so would be unlawful or where we do not offer it.
  • Communications consent. You consent to receive service-related communications from us by email at the address associated with your account, including account, security, billing, transactional, and policy-related messages. These communications are part of the Service and you cannot opt out of them while you maintain an account.
  • You will not (and will not permit any other person to) sanctions-list, embargoed-country, or otherwise restricted-party use of the Service. You represent that you are not on any U.S. government denied-party list and that you are not located in a country subject to U.S. trade embargo.

3. Acceptable use

You agree that you will not, and will not permit any other person to:

  • Use the Service in connection with the diagnosis, treatment, or care of human patients, or for any human medical decision, or submit human protected health information (PHI);
  • Practice veterinary medicine through the Service in any jurisdiction where you are not properly licensed or authorized;
  • Audio recording / wiretap compliance. Capture, upload, transmit, or retain through the Service any audio recording, transcript, image, or other content unless you have first obtained all consents required by applicable federal, state, and local law, including, where applicable, the consent of every party to a recorded conversation under any one-party or two-party / all-party consent jurisdiction (for example, Washington under RCW 9.73 and other states with all-party-consent statutes). You bear sole responsibility for compliance with all wiretap, eavesdropping, electronic-surveillance, and recording laws, and for any failure of any participant in a recording to give effective consent;
  • Upload or process information about owners, staff, or other identifiable third parties unless you have all rights and consents necessary under applicable privacy and contractual obligations;
  • Upload, transmit, or generate content that is illegal, infringing, defamatory, harmful, or that contains malware, viruses, or other harmful code;
  • Scrape, mirror, frame, resell, sublicense, redistribute, or otherwise commercially exploit the Service or its output other than through your own permitted internal clinical workflow;
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code, model weights, prompts, or underlying architecture of the Service, except to the extent this restriction is prohibited by applicable law;
  • Use the Service to develop, train, fine-tune, or improve any competing or substantially-similar product or model, or to benchmark the Service for publication without our prior written consent;
  • Interfere with, disrupt, overload, probe, or attempt to gain unauthorized access to the Service, our systems, our other users’ accounts, or any of our service providers;
  • Use any automated means (bots, scripts, scrapers, headless browsers) to access the Service in a manner that materially exceeds normal individual use, except for our documented APIs used within their published rate limits;
  • Make false, misleading, or materially disparaging statements of fact about the Service or vet-relief.

4. Your content

“Customer Content” means everything you submit to the Service, including audio recordings, transcripts, free-text observations, pet and owner records, clinic information, historical notes you upload for style derivation, and the notes the Service generates for you.

You own your Customer Content. As between you and vet-relief, all rights, title, and interest in Customer Content remain with you. You grant vet-relief a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers) license to host, store, copy, transmit, process, display, modify (only as needed for processing and formatting), and otherwise use Customer Content to (a) operate, maintain, secure, and improve the Service, (b) provide you with support, (c) comply with law and respond to valid legal process, and (d) enforce these Terms.

We may collect and use de-identified, aggregated, or statistical data derived from your use of the Service (for example, error rates, latency, model performance, prompt effectiveness, and usage volumes) for any lawful purpose, including to operate, secure, analyze, and improve our products and to publish aggregated insights. We do not use Customer Content to train general-purpose AI models, and we do not sell Customer Content.

You represent and warrant that you have all rights, consents, and authority necessary to submit Customer Content to the Service and that your Customer Content and your use of the Service do not violate any law or any third party’s rights.

5. Subscriptions, fees, and billing

The Service is offered under different plans, which may include a free Beta plan and one or more paid plans (for example, a monthly Pro plan and, in the future, an annual Pro plan). Plan features, included usage, overage rates, and prices are described in the Service and may change as described in Section 12.

  • Recurring billing. Paid plans renew automatically at the end of each billing period (monthly or, where offered, annually) at the then-current rate, until you cancel. Annual plans, when made available, are billed in advance for the full annual term and are non-refundable.
  • Usage-based charges. If your use exceeds the included allowance for your plan, you authorize us to charge the applicable overage fees in addition to your base subscription fee.
  • Excessive or abusive usage. We may impose rate limits, throttle, require additional fees, or suspend accounts whose usage materially exceeds normal patterns, threatens service stability, or imposes disproportionate cost on us. You are responsible for any third-party costs we incur as a direct result of your abusive, fraudulent, or grossly excessive use.
  • Payment processor. Payments are processed by Stripe, Inc. By providing a payment method, you authorize vet-relief and Stripe to charge that method for all fees due (including overages and applicable taxes), and you agree to keep your payment method valid and current.
  • Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT, GST, or similar taxes, except for taxes on our net income.
  • No refunds. Except where required by law, all fees are non-refundable, including for partial billing periods, unused capacity, downgrades, suspensions for violation of these Terms, and discontinuation of features. You may cancel at any time to stop future renewal charges; cancellation takes effect at the end of the current paid period.
  • Failed payments. If a charge fails, we may suspend or limit the Service until amounts due are paid, and we may impose late or reactivation fees to the extent permitted by law.
  • Chargebacks and payment disputes. If you initiate a chargeback or payment dispute that we determine is unjustified or contrary to these Terms, you agree to reimburse us for any chargeback fees, processing fees, and amounts assessed against us by the payment network, and we may suspend or terminate your account.
  • Survival. Your obligation to pay all fees accrued before termination or expiration of these Terms survives.

6. Our intellectual property

The Service, including the software, models, prompts, templates, designs, and the vet-relief name and logo, is owned by vet-relief or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service in accordance with these Terms. We reserve all rights not expressly granted.

We welcome feedback. If you send us suggestions, ideas, feature requests, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use them without restriction or compensation to you.

7. Third-party services

The Service relies on third-party providers to operate, including for hosting, storage, authentication, payments, transcription, and AI processing. Your use of those providers through the Service is also subject to their own terms, and we are not responsible for their acts, omissions, downtime, errors, or pricing changes. The Privacy Policy lists our current subprocessors. We may add, replace, or remove subprocessors at any time at our discretion.

8. Disclaimers

THE SERVICE AND ALL CONTENT IT GENERATES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. VET-RELIEF EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

WITHOUT LIMITING THE FOREGOING, VET-RELIEF DOES NOT WARRANT THAT THE SERVICE OR ITS OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DRAFT OR GENERATED NOTE IS APPROPRIATE FOR ANY CLINICAL, DIAGNOSTIC, BILLING, COMPLIANCE, OR LEGAL PURPOSE. WE MAKE NO SERVICE-LEVEL OR UPTIME COMMITMENT OF ANY KIND.

You acknowledge that the practice of veterinary medicine requires professional judgment; that drafts produced by the Service must be reviewed and corrected by a qualified veterinarian before any reliance; and that you bear full responsibility for the content of any note you adopt, sign, share, or rely upon.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL VET-RELIEF, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST DATA, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, REPUTATIONAL HARM, OR LOSS OF ANY KIND ARISING FROM CLINICAL DECISIONS, TREATMENT OUTCOMES, ANIMAL INJURY OR DEATH, OR THE PROFESSIONAL LIABILITY OF YOU OR ANYONE USING YOUR ACCOUNT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VET-RELIEF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL VET-RELIEF BE LIABLE FOR ANY MALPRACTICE, NEGLIGENCE, ERROR, OR OMISSION OF YOU OR ANY OTHER PRACTITIONER, OR FOR ANY CLAIM BROUGHT BY AN ANIMAL OWNER, EMPLOYER, INSURER, LICENSING BOARD, OR OTHER THIRD PARTY ARISING OUT OF OR RELATING TO YOUR PROFESSIONAL CONDUCT OR YOUR USE OF THE SERVICE.

VET-RELIEF’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID VET-RELIEF FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50).

These limitations apply regardless of the form of action and reflect the basis of the bargain between you and vet-relief. The disclaimers and limitations in Sections 8 and 9 apply even if any limited remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Indemnification

You will defend, indemnify, and hold harmless vet-reliefand its affiliates and their respective officers, directors, members, employees, contractors, and agents (the “Indemnified Parties”) from and against any and all third-partyclaims, demands, actions, investigations, suits, and proceedings, and all damages, judgments, settlements, fines, penalties, losses, costs, and expenses (including reasonable attorneys’ fees and costs of investigation) arising out of or relating to: (a) your Customer Content; (b) your access to or use of the Service; (c) your breach or alleged breach of these Terms; (d) your violation of any law, including veterinary licensing, practice, recording, wiretap, privacy, or consumer protection laws; (e) any clinical, diagnostic, billing, or treatment decision you or anyone using your account makes, including reliance on Service output; (f) any claim by an animal owner, staff member, employer, insurer, or licensing authority arising out of your professional conduct; and (g) any infringement or misappropriation of any intellectual property or other right by your Customer Content or your use of the Service.

We may, at our option, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with our defense. You may not settle any claim that imposes any obligation, admission, or liability on any Indemnified Party without our prior written consent.

11. Term, suspension, and termination

These Terms apply for as long as you use the Service. You may stop using the Service or delete your account at any time. We may suspend, limit, or terminate your access or these Terms at any time, with or without notice, with or without cause, including if we believe you have violated these Terms, if required by law, to protect the Service, our users, or any third party, or for our convenience. Upon termination, your right to use the Service ends immediately. The following provisions survive termination: Sections 4 (Your content, with respect to surviving licenses), 5 (with respect to accrued fees), 6 (Our IP), 8–10, 12–18, and any other provision that by its nature should survive.

12. Changes to the Service or these Terms

We may change the Service, including features, plans, and pricing, at any time and at our discretion. We may also update these Terms from time to time by posting an updated version with a new “Last updated” date. The updated Terms become effective when posted, and your continued access to or use of the Service after that date constitutes your acceptance of the updated Terms. If a change materially reduces your rights, we will use commercially reasonable efforts to provide additional notice (for example, by email or in-app notice). If you do not agree to an update, your sole and exclusive remedy is to stop using the Service.

13. Dispute resolution; arbitration; class-action waiver

Please read this section carefully. It limits how disputes between you and vet-relief can be resolved and requires individual arbitration of most disputes.

Informal resolution

Before initiating arbitration or any other formal proceeding, you agree to first try to resolve the dispute informally by contacting us at vet-relief@googlegroups.com with a written description of the dispute, your contact information, and the relief you are seeking. The parties will attempt to resolve the dispute through good-faith negotiation for at least sixty (60) days after delivery of that notice. Compliance with this informal process is a condition precedent to filing arbitration or any other formal proceeding, and any applicable limitations period is tolled during that 60-day period.

Binding arbitration

You and vet-reliefagree that any dispute, claim, or controversy arising out of or relating to the Service, these Terms, or our relationship (a “Dispute”), including the formation, scope, applicability, interpretation, or enforceability of this arbitration agreement, will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules; in case of conflict, the Commercial Rules govern to the maximum extent permitted. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this Section. Arbitration will be conducted by a single arbitrator, will take place in King County, Washington(or remotely or by written submission where permitted), and the arbitrator’s award is final and binding and may be entered in any court of competent jurisdiction.

Class-action, jury-trial, and representative-action waiver

You and vet-relief each waive the right to a trial by jury and the right to participate in a class, collective, consolidated, mass, or representative action, including any private attorney general action. Disputes will be brought and arbitrated only on an individual basis. The arbitrator may not consolidate or join more than one person’s claims, may not preside over any class or representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If this class- and representative-action waiver is found unenforceable as to any claim, that claim must be severed and brought in court while all other claims proceed in arbitration.

Coordinated and mass-arbitration procedures

If twenty-five (25) or more substantially similar arbitration demands are filed against vet-reliefwithin a sixty (60) day period by or with the assistance of the same or coordinated counsel (“Mass Filings”), the parties agree that the demands will be administered as Mass Filings under the AAA’s Mass Arbitration Supplementary Rules (or successor procedures), in batches not to exceed fifty (50) at a time, with bellwether arbitrations selected by the parties and a stay of all other demands until the bellwether process is complete. The parties further agree to participate in good-faith mediation between batches. Any applicable limitations period is tolled during these procedures.

Costs and fee-shifting

Each party will bear its own attorneys’ fees and costs in arbitration except as otherwise required by AAA rules or applicable law. The arbitrator may award attorneys’ fees and costs to the prevailing party where authorized by applicable law or by AAA rules, and shall do so against any party who brings or maintains a claim, defense, or position that the arbitrator determines is frivolous, brought in bad faith, or for an improper purpose, to the maximum extent permitted by law.

Exception for IP and equitable relief

Notwithstanding the foregoing, either party may bring an action in any court of competent jurisdiction to seek injunctive or other equitable relief for the actual or threatened infringement, misappropriation, or violation of its intellectual property rights, confidential information, security, or compliance with the Acceptable Use restrictions in Section 3, without first complying with the informal resolution or arbitration provisions of this Section 13. Either party may also bring an individual claim in small-claims court if it qualifies and remains there.

14. Governing law and venue

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules and excluding the U.N. Convention on Contracts for the International Sale of Goods. Subject to Section 13, any dispute that proceeds in court must be brought exclusively in the state or federal courts located in King County, Washington, and you and vet-relief consent to the personal jurisdiction of those courts and waive any objection to venue in them.

15. Force majeure

We will not be liable for any failure or delay in performance of the Service caused by events beyond our reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic or pandemic; war; civil unrest; terrorism; sabotage; cyber attack; ransomware; denial-of-service attack; data-center, network, telecommunications, cloud-provider, AI-provider, or other third-party-provider failures or outages; labor actions; supply chain disruptions; governmental orders, restrictions, or sanctions; or changes in law. During any such event, our performance obligations are suspended, and any failure to provide the Service is not a breach of these Terms.

16. Time-limit for claims

You agree that any claim or cause of action arising out of or relating to the Service or these Terms must be filed within ONE (1) YEAR after the cause of action accrued, or it is permanently barred, regardless of any statute, law, or rule to the contrary. You waive any longer limitations period to the maximum extent permitted by applicable law.

17. General

  • Assignment. You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent, and any unauthorized assignment is void. We may assign these Terms, in whole or in part, to an affiliate, a successor, or in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, without your consent.
  • Entire agreement. These Terms, together with the Privacy Policy and any order forms or written agreements we sign with you, are the entire agreement between you and vet-relief regarding the Service and supersede any prior or contemporaneous agreements, understandings, or communications.
  • Severability and waiver. If any provision is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions will continue in full force. Our failure or delay in enforcing any provision is not a waiver of that or any other provision.
  • No third-party beneficiaries. These Terms do not create any third-party beneficiary rights, including for animal owners, employers, clinics, or insurers.
  • Independent contractors. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, fiduciary, or employment relationship.
  • Notices. We may send notices to the email associated with your account, and notices are effective on dispatch. You may send notices to us at vet-relief@googlegroups.com.
  • Headings. Section headings are for convenience only and have no legal effect.

18. Contact

Questions about these Terms? Contact us at vet-relief@googlegroups.com.